CSR - Customer Service Representative
West Bend, WI West Bend, WI Part-time Full-time Part-time Full-time $13.
80 - $15.
43 an hour $13.
80 - $15.
43 an hour 3 days ago 3 days ago 3 days ago Roundy's Supermarkets, Inc.
POSITION DESCRIPTION POSITION TITLE:
Customer Service Representative REPORTS TO:
Service Operations Manager/Store Director ________________________________________________________________________ PRIMARY OBJECTIVE:
Creates a positive shopping environment for customers and creates a positive working environment for employees.
Resolves customer issues and concerns.
Identifies and relays opportunities to Service Operations Manager to improve front end operations.
COMPANY WIDE
Responsibilities:
1.
Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees.
2.
Ensures proper product handling to control shrinkage and waste.
3.
Follows all company, store, and department policies and procedures.
4.
Complies with federal and state regulations.
ESSENTIAL
Responsibilities:
Essential responsibilities include but are not limited to:
1.
Ensures positive customer relations and satisfaction.
2.
Maintains a sense of urgency for all customer needs.
3.
Greets and thanks all customers providing prompt and courteous service.
4.
Ensures a positive work environment for all front end employees.
5.
Participates in the maintenance of a customer-oriented culture and delivers a high level of customer service.
Anticipates customer needs and resolves issues in a manner that strengthens customer loyalty.
6.
Communicates customer issues to appropriate department; resolves.
7.
Manages front end operations to achieve financial goals.
a.
Meets or exceed sales, profit, and labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control.
b.
Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions.
Job Description:
Customer Service Representative Page 1 of 4 Updated:
10/30/2008 11:
11 AM 8.
Manages and enforces front end policies and processes.
.
a.
Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
b.
Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
c.
Ensures front end cleanliness, maintenance, and sanitation.
d.
Counsels employees as a result of procedure infractions.
e.
Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
9.
Performs the duties of the Service Operations Manager in her/his absence.
(Exclusive of hiring and disciplinary actions.
) 10.
Ensures that all front end employees adhere to company policies and procedures as well as local, state, and federal laws and regulations.
11.
Fluent in all service desk operations including bookkeeping.
a.
Completes voids, refunds, and daily cashier exception reports.
b.
Performs cash tender pickups, coin canister exchanges, till and coupon audits as outlined in company standard operating procedures.
12.
Fluent in all customer checkout transaction policies and procedures.
13.
Trains and coaches front end staff on policies, procedures, customer service, and job responsibilities.
14.
Communicates with Service Operations Manager concerning ongoing front end status, including successes, problems and planning.
15.
Communicates loss prevention situations with appropriate management and personnel.
16.
Encourages teamwork through cooperative interactions with co-workers.
17.
Other duties as assigned including but not limited to performing customer checkout transactions, stocking candy/gum racks, providing customer assistance in bagging groceries, parcel pick-up service, collection of carts and to provide support in maintaining clean and safe store conditions.
Job Description:
Customer Service Representative Page 2 of 4 Updated:
10/30/2008 11:
11 AM SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES & LICENSES T.
I.
P.
S.
- Responsible sales training for alcohol and tobacco products.
FUNCTIONAL REQUIREMENTS Frequent:
Physical - lifting 10 to 55 lbs.
, pushing/pulling up to 200 lbs.
, equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math Occasional:
Physical - lifting over 55 lbs.
, equipment operation (adding machine, calculator), squatting, stooping/bending, walking
Job Description:
Customer Service Representative Page 3 of 4 Updated:
10/30/2008 11:
11 AM WORKING CONDITIONS Work is performed in a retail store environment where there is regular exposure to outdoor temperatures through the front end entrance, and occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces.
The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.
IMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.
The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
After reviewing the above Job Description, are you able to perform the essential functions of the job? _____Yes _____No SIGNATURE:
__________________________________________________________ DATE:
_____________________________________
Job Description:
Customer Service Representative Page 4 of 4 Updated:
10/30/2008 11:
11 AM Job Types:
Part-time, Full-time Pay:
$13.
80 - $15.
43 per hour Expected hours:
20 - 40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person People with a criminal record are encouraged to apply Work Location:
In person 8.
Manages and enforces front end policies and processes.
.
a.
Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
b.
Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
c.
Ensures front end cleanliness, maintenance, and sanitation.
d.
Counsels employees as a result of procedure infractions.
e.
Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
WORKING CONDITIONS Work is performed in a retail store environment where there is regular exposure to outdoor temperatures through the front end entrance, and occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces.
The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.
_____Yes _____No Job Types:
Part-time, Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
80 - $15.
43 an hour $13.
80 - $15.
43 an hour 3 days ago 3 days ago 3 days ago Roundy's Supermarkets, Inc.
POSITION DESCRIPTION POSITION TITLE:
Customer Service Representative REPORTS TO:
Service Operations Manager/Store Director ________________________________________________________________________ PRIMARY OBJECTIVE:
Creates a positive shopping environment for customers and creates a positive working environment for employees.
Resolves customer issues and concerns.
Identifies and relays opportunities to Service Operations Manager to improve front end operations.
COMPANY WIDE
Responsibilities:
1.
Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees.
2.
Ensures proper product handling to control shrinkage and waste.
3.
Follows all company, store, and department policies and procedures.
4.
Complies with federal and state regulations.
ESSENTIAL
Responsibilities:
Essential responsibilities include but are not limited to:
1.
Ensures positive customer relations and satisfaction.
2.
Maintains a sense of urgency for all customer needs.
3.
Greets and thanks all customers providing prompt and courteous service.
4.
Ensures a positive work environment for all front end employees.
5.
Participates in the maintenance of a customer-oriented culture and delivers a high level of customer service.
Anticipates customer needs and resolves issues in a manner that strengthens customer loyalty.
6.
Communicates customer issues to appropriate department; resolves.
7.
Manages front end operations to achieve financial goals.
a.
Meets or exceed sales, profit, and labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control.
b.
Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions.
Job Description:
Customer Service Representative Page 1 of 4 Updated:
10/30/2008 11:
11 AM 8.
Manages and enforces front end policies and processes.
.
a.
Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
b.
Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
c.
Ensures front end cleanliness, maintenance, and sanitation.
d.
Counsels employees as a result of procedure infractions.
e.
Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
9.
Performs the duties of the Service Operations Manager in her/his absence.
(Exclusive of hiring and disciplinary actions.
) 10.
Ensures that all front end employees adhere to company policies and procedures as well as local, state, and federal laws and regulations.
11.
Fluent in all service desk operations including bookkeeping.
a.
Completes voids, refunds, and daily cashier exception reports.
b.
Performs cash tender pickups, coin canister exchanges, till and coupon audits as outlined in company standard operating procedures.
12.
Fluent in all customer checkout transaction policies and procedures.
13.
Trains and coaches front end staff on policies, procedures, customer service, and job responsibilities.
14.
Communicates with Service Operations Manager concerning ongoing front end status, including successes, problems and planning.
15.
Communicates loss prevention situations with appropriate management and personnel.
16.
Encourages teamwork through cooperative interactions with co-workers.
17.
Other duties as assigned including but not limited to performing customer checkout transactions, stocking candy/gum racks, providing customer assistance in bagging groceries, parcel pick-up service, collection of carts and to provide support in maintaining clean and safe store conditions.
Job Description:
Customer Service Representative Page 2 of 4 Updated:
10/30/2008 11:
11 AM SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES & LICENSES T.
I.
P.
S.
- Responsible sales training for alcohol and tobacco products.
FUNCTIONAL REQUIREMENTS Frequent:
Physical - lifting 10 to 55 lbs.
, pushing/pulling up to 200 lbs.
, equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math Occasional:
Physical - lifting over 55 lbs.
, equipment operation (adding machine, calculator), squatting, stooping/bending, walking
Job Description:
Customer Service Representative Page 3 of 4 Updated:
10/30/2008 11:
11 AM WORKING CONDITIONS Work is performed in a retail store environment where there is regular exposure to outdoor temperatures through the front end entrance, and occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces.
The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.
IMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.
The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
After reviewing the above Job Description, are you able to perform the essential functions of the job? _____Yes _____No SIGNATURE:
__________________________________________________________ DATE:
_____________________________________
Job Description:
Customer Service Representative Page 4 of 4 Updated:
10/30/2008 11:
11 AM Job Types:
Part-time, Full-time Pay:
$13.
80 - $15.
43 per hour Expected hours:
20 - 40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person People with a criminal record are encouraged to apply Work Location:
In person 8.
Manages and enforces front end policies and processes.
.
a.
Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
b.
Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
c.
Ensures front end cleanliness, maintenance, and sanitation.
d.
Counsels employees as a result of procedure infractions.
e.
Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
WORKING CONDITIONS Work is performed in a retail store environment where there is regular exposure to outdoor temperatures through the front end entrance, and occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces.
The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.
_____Yes _____No Job Types:
Part-time, Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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